Review the design early
We compare the supplier's design with requirements, processes and interfaces. Questions are raised before they become configuration or migration problems.
Independent oversight of records-system implementation
Bring a records management and technical perspective to your side of the project. We help verify that delivery meets the requirements and is ready for users.
Check progress and changes
We review agreed milestones, changes and open issues. Findings have an owner and a clear method for closing them.
Acceptance based on real scenarios
We help prepare checks for normal and exceptional situations, including the links between intake, processing, retention and other systems.
Readiness for operation
Before launch, we review the agreed documentation, training, support arrangements and remaining risks. We also provide oversight for systems implemented by another supplier.
Requirements and criteria → Design review → Milestone review → Acceptance scenarios → Defects and deviations → Operational readiness. Conceptual diagram · not a fixed product configuration
Frequently asked questions
What will the assessment deliver?
Findings with impact, priority and recommendations. Depending on scope, it also includes an action plan, responsibilities and follow-up checks. The aim is to support practical change, not just list shortcomings.
What should system handover include?
Configuration, interfaces, roles, operating procedures and custom-extension documentation, as well as the application. Agree administrator access, backup, support and upgrade arrangements in the requirements.
How should users prepare for the change?
Training should follow their roles and real tasks. A pilot group, short guides and a clear support contact help. Administrators and records staff need their own training, not just an end-user demonstration.
What happens when a connected system is unavailable?
The integration should record failure, distinguish temporary issues and support safe retry. Depending on the scenario, use a queue or a controlled error response. Keep track of what has already been processed.
What affects implementation cost and timing?
Applications, users, interfaces, data quality and customisation all matter. A proposal should distinguish licences, implementation, migration and support. A useful schedule also accounts for the customer's preparation and participation.